Full Time Program Services Caseworker

4 weeks ago


Georgina, Canada The Salvation Army Full time
Job Title: Full Time Program Services Caseworker - Drop In Worker

The Salvation Army is seeking a highly motivated and compassionate Full Time Program Services Caseworker - Drop In Worker to join our team at the Drop In Centre. As a key member of our team, you will provide support and guidance to clients who are experiencing or at risk of homelessness.

Key Responsibilities:
  • Provide a comfortable and safe environment for drop-in clients
  • Orient clients to the services and facilities available at the Drop In Centre
  • Develop and implement programming, clubs, and schedules for drop-in clients
  • Inform clients of available services in-house and within the community
  • Provide clients with housing, health, and social services/supports
  • Connect with shelter caseworkers for housing opportunities and referrals
  • Ensure work conditions are compliant with Health and Safety
  • Report any safety issues to the Program Services Coordinator
  • Build relationships with drop-in clients
  • Develop effective working relationships with community members, representatives of other departments, agencies, and coworkers
  • Provide crisis counseling and one-on-one support/brief intervention
  • Work with high-needs clients who require extra individual informal counseling
  • Support clients navigating systems to ensure efficient and effective results
  • Advocate for clients where required
  • Research and maintain relevant referral sources and programs
  • Conduct Drop In Facility Security/Safety and Maintenance Checks
  • Work with the Supervisor to assist with supervision of clients
  • Ensure drop-in clients' needs are met and followed up on as required
Administration:
  • Maintain drop-in client documentation, forms, and logbook entries
  • Facilitate commencement of RRTIP for outreach clients
  • Data entry of all required data fields in HIFIS
  • Compile and maintain relevant contacts within the systems
  • Collect and track statistics and other pertinent information for reporting purposes
  • Receive and record all donations according to policy
  • Answer inquiries pertaining to the Drop In Centre
  • Issue taxi vouchers/transit tickets and record according to policy
  • Record all physical facility/building problems in the Maintenance Request Binder
  • Perform other duties as assigned by the Program Services Coordinator
Service Responsibilities:
  • Promote positive and supportive attitudes toward clients who are experiencing or at risk of homelessness
  • Empower clients to work towards their goals
  • Act as an advocate and positive role model for clients in the community
  • Represent The Salvation Army and the clients we serve at community meetings
Organizational Responsibilities:
  • Adhere to standards consistent with the values and philosophy of The Salvation Army, Residential Services, and the Regional Municipality of York
  • Participate fully and constructively in staff meetings and service training
  • Engage in formal evaluation sessions with the Program Services Coordinator at 3 months during the first year of employment and annually thereafter
  • Read and follow the Policy and Procedures Manual and the Employees Handbook
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton Clients Shelter and Sutton Youth Shelter
  • Become familiar with the provision of the position description and operations manual, which will be provided for each job position
  • As required and applicable, make suggestions to improve efficiency, working conditions, or procedures to the Program Services Coordinator
  • Perform other duties as required

Working Conditions:

  • This is a permanent full-time position based on 84 hours biweekly
  • Schedule - shift - designated by the Program Services Coordinator
  • Onsite working conditions
  • Shelter environment

Qualifications and Education Requirements:

  • College diploma in Social Sciences field

Experience and Knowledge:

  • Preference to experience with youth homelessness is an asset (one to three years)
  • Knowledge and understanding of Mental Health/Addictions
  • Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression, and equity
  • Valid Ontario Class 'G' Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, an asset
  • Good knowledge of community resources

Skills and Capabilities:

  • Problem-solving skills essential. The responsibilities associated with this position demand a high degree of confidentiality
  • Excellent oral and written communication skills (processing/desktop, publishing, spreadsheet/graphing, database computer skills essential)
  • Ability to work independently as well as part of a team
  • Must have good interpersonal/time management skills
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.



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