Senior Technical Specialist, General Liability
2 weeks ago
Travelers is seeking a skilled Senior Technical Specialist, General Liability to join our team. As a key member of our claims organization, you will be responsible for investigating, evaluating, and resolving assigned claims in accordance with Best Practices. Your expertise will be utilized to provide quality claim handling and superior customer service on assigned GL claims, while engaging in indemnity & expense management.
Key Responsibilities
Investigate and evaluate assigned claims to determine the extent of liability, damages, and contribution potential.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly handle assigned severe claims and interview witnesses and stakeholders, take necessary statements, as strategically appropriate.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management to ensure that all claims are handled timely.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority.
Negotiate disposition of claims with insureds and claimants or their legal representatives.
Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Requirements
University/College Degree or equivalent in business experience preferred.
Comprehensive working level knowledge and skill in various business line products.
Strong negotiation and customer service skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change.
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
What We Offer
Travelers offers a competitive compensation package, including health insurance, retirement benefits, paid time off, and a wellness program. We also have a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Travelers is an equal opportunity employer and is committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process, we will work with you to accommodate your needs.
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