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Luxury Beauty Consultant

2 months ago


Montreal, Quebec, Canada Holt Renfrew Full time
About the Role

Holt Renfrew is seeking a highly skilled and motivated Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for developing deep, long-lasting relationships with customers, increasing sales, service, and loyalty.

Key Responsibilities
  • Consistently deliver extraordinary service to all customers, ensuring a seamless and personalized experience.
  • Exceed all sales and service personal goals and targets, driving business growth and revenue.
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
  • Share expert-level product knowledge with the entire store selling team, ensuring a high level of customer satisfaction.
  • Maintain solid relationships with buyers, vendors, and selling managers, fostering a collaborative and supportive work environment.
  • Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, and communicating suggestions to store management on a routine basis.
  • Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars, to stay up-to-date on the latest industry trends and developments.
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks, ensuring a visually appealing and well-organized store environment.
  • Communicate regularly with personal clients through various channels, including phone, mail, and electronic methods, regarding in-store events, merchandise requests, sales follow-up, and birthdays.
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines, ensuring a high level of customer satisfaction.
Requirements
  • High school diploma or equivalent.
  • Proven ability to exceed sales targets, with a minimum of two or more years of experience in a commission-based sales environment.
  • Highly collaborative, with the ability to work with and through others in a team-oriented environment.
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision.
  • Able to work a flexible work schedule based on the needs of the customer, including nights, weekends, and holidays.
  • Make-up artistry or aesthetics certificate may be required for certain brands.
  • Prior retail sales experience in a luxury environment is preferred.
  • Fluency in English and French is required.
What We Offer
  • Competitive total compensation package.
  • Generous employee discount.
  • Pension and health & dental benefits.
  • Tuition assistance.
  • Continuous learning and development opportunities.