Customer Experience Lead for Omnichannel Retail
7 days ago
At Michaels Stores, we are committed to delivering an exceptional customer experience across all channels. As a Part-Time Customer Experience Manager, you will play a vital role in leading our front-end operations and ensuring that our customers receive the best possible service.
Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Part-Time Customer Experience Manager. In this role, you will be responsible for managing and delivering effective front-end operations, leading omnichannel processes, and maintaining store recovery standards to deliver our Brand Promises.
About the RoleAs a Part-Time Customer Experience Manager, your key responsibilities will include:
- Delivering friendly customer service and ensuring that our customers receive the best possible experience.
- Assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensuring execution of Company policies and procedures.
To be successful in this role, you will need to possess excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced retail environment. You will also need to have a strong understanding of our Brand Promises and be able to communicate them effectively to our customers.
Salary RangeThe estimated salary for this role is between $45,000 and $60,000 per year, depending on your level of experience and qualifications.
Why Work for Michaels Stores?At Michaels Stores, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the training and resources they need to succeed in their roles, and we offer a competitive salary and benefits package.
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