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Hotel Front Desk Agent

2 months ago

Fredericton, New Brunswick, Canada SERENA PROPERTIES INC Full time
Hotel Receptionist Job Description

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Serena Properties Inc.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
  • Perform various clerical duties, including faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Contact guests to deliver requested wake-up calls, demonstrating a commitment to their needs.
Requirements:
  • Multi-line switchboard experience is an asset.
  • Proficiency in word processing software and internet applications is required.
  • Criminal record check is a condition of employment.
  • Ability to work in a fast-paced environment, standing for extended periods, and working under pressure.
  • Experience is an asset, but not required.
Work Environment:

Our hotel is a dynamic and fast-paced environment, requiring a team player who can work effectively in a variety of situations.

We offer a competitive salary and benefits package, as well as opportunities for growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.