Hotel Front Desk Agent

4 weeks ago


Fredericton, New Brunswick, Canada RAMADA HOTEL Full time
Job Title: Hotel Receptionist

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at RAMADA HOTEL.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Perform various clerical duties, including faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, providing excellent customer service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Contact guests to deliver requested wake-up calls, demonstrating attention to detail and a commitment to service.
Requirements:
  • Multi-line switchboard experience is an asset.
  • Proficiency in word processing software and internet applications is required.
  • Criminal record check is a condition of employment.
  • Ability to work in a fast-paced environment, standing for extended periods, and working under pressure.
  • Experience is an asset, but not required.
Work Environment:

Our hotel offers a dynamic and fast-paced work environment, with a focus on providing exceptional customer service and ensuring guest satisfaction.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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