Technical Support Specialist

5 days ago

Spruce Grove, Alberta, Canada Mobile Squad Full time
Job Description

We are seeking a highly skilled User Support Technician to join our team at Mobile Squad. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and other resources to find solutions.
  • User Training: Provide training and guidance to users on how to use our products and services effectively.
  • Documentation: Maintain accurate records of problems and solutions, and contribute to the development of knowledge base articles.
  • Collaboration: Work closely with other technical support analysts to resolve complex issues and improve our support processes.
Requirements
  • Education: College or CEGEP diploma in a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.

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