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Technical Support Specialist

2 months ago

Spruce Grove, Alberta, Canada Mobile Squad Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Mobile Squad. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, guides, and other resources as needed.
  • User Training: Provide guidance and training to users on how to use our products and services effectively.
  • Log Management: Maintain a comprehensive log of problems and solutions, ensuring that this information is readily available to other technical support analysts.
  • Collaboration: Work closely with other technical support team members to ensure seamless support and resolve complex issues.
  • Equipment Setup: Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Requirements
  • Education: A degree in a related field, such as computer science or information technology.
  • Experience: A minimum of 1 year of experience in a technical support role, with a strong understanding of computer systems, software, and network connectivity.
  • Language: Fluency in English, with the ability to communicate effectively with users.
  • Work Hours: 35 hours per week, with flexibility to work overtime as needed.