Technical Support Specialist

1 week ago


Spruce Grove, Alberta, Canada Mobile Squad Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Mobile Squad. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, guides, and other resources as needed.
  • User Training: Provide guidance and training to users on how to use our products and services effectively.
  • Log Management: Maintain a comprehensive log of problems and solutions, ensuring that this information is readily available to other technical support analysts.
  • Collaboration: Work closely with other technical support team members to ensure seamless support and resolve complex issues.
  • Equipment Setup: Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Language Support: Provide support in English to users who require assistance with our products and services.
  • Work Environment: Work in a fast-paced, dynamic environment, providing support to users in a variety of settings.
Requirements
  • Education: College or CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English language proficiency.
  • Work Hours: 35 hours per week.


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