Food Service Team Lead

1 month ago


Richmond, British Columbia, Canada Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and organized Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Establish and implement efficient work schedules to meet customer demand
  • Supervise and coordinate the activities of food service staff, providing guidance and support as needed
  • Train staff on job duties, sanitation and safety procedures, and quality control standards
  • Monitor and maintain records of stock, repairs, sales, and wastage
  • Prepare and submit reports on sales, inventory, and staff performance
  • Ensure that all food and service meet quality control standards
  • Address customer complaints and concerns in a professional and courteous manner
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a food service environment
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to maintain accurate records
Work Conditions and Physical Capabilities:
  • Fast-paced environment with frequent customer interactions
  • Ability to work in a standing position for long periods of time
  • Ability to lift up to 25 pounds
Personal Suitability:
  • Client focus and ability to provide excellent customer service
  • Flexibility and ability to adapt to changing situations
  • Team player with excellent communication and leadership skills
  • Dependability and ability to maintain a high level of productivity


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