Customer Service Representative
1 month ago
At Alberta Blue Cross, we're dedicated to delivering exceptional customer experiences and community leadership. As a Customer Service Specialist, you'll play a vital role in providing top-notch support to our members.
Key Responsibilities:
- Respond to member inquiries regarding individual and group benefit plans.
- Provide information on government-sponsored health programs.
- Follow up on customer requests to ensure complete handling of their inquiries.
- Make suggestions for improving workflows and processes.
- Record and forward customer feedback to relevant areas.
- Educate customers on Blue Cross plans, programs, and claiming procedures.
- Log all calls for statistical purposes.
Requirements:
- Previous call centre experience is an asset.
- Bilingual fluency in English and French is a plus.
- Strong listening and problem-solving skills.
- Pleasant telephone manner.
- Optimistic outlook and positive approach in a busy environment.
- Ability to conduct research and analysis to determine the root of problems.
- Adjust procedures to fit specific circumstances within contract guidelines.
- Assumes ownership of the position and accountability for information relayed to customers.
- Assesses each customer and addresses their needs effectively.
Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and advocate for our employees by welcoming, respecting, and valuing their unique perspectives, backgrounds, and experiences.
We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we're looking for, please apply.
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