Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada Oldcastle BuildingEnvelope Full time
Customer Service Role Overview

As a Customer Service Representative at Oldcastle BuildingEnvelope, you will be responsible for providing exceptional customer service to our clients. This includes communicating positively with plant location managers, co-workers, and sales representatives. You will answer all incoming phone calls, distribute or respond as required, and enter orders, door fab sheets, and metal requests. Additionally, you will provide consultation, coordination, and assistance to our customers, sales force, and internal personnel. You will also maintain detailed and organized records of bid documents, correspondence, and other project-specific information.

Key Responsibilities
  • Provide exemplary customer service to our clients
  • Become part of the team by communicating positively with plant location managers, co-workers, and sales representatives
  • Answer all incoming phone calls, distribute or respond as required
  • Enter orders, door fab sheets, and metal requests
  • Provide consultation, coordination, and assistance to our customers, sales force, and internal personnel
  • Maintain detailed and organized records of bid documents, correspondence, and other project-specific information


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