Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada Oldcastle BuildingEnvelope Full time
Customer Service Representative

At Oldcastle BuildingEnvelope, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide exemplary customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Communicate effectively with plant location managers, co-workers, and sales representatives to ensure seamless collaboration and information sharing.
  • Answer all incoming phone calls, distribute or respond as required, and provide accurate and timely information to customers.
  • Enter orders, door fab sheets, metal requests, and assist walk-in customers, ensuring that all customer needs are met.
  • Provide consultation, coordination, and assistance to our customers, sales force, and internal personnel, ensuring that all customer needs are met.
  • Maintain detailed and organized records of bid documents, correspondence, and other project-specific information, ensuring that all customer information is accurate and up-to-date.

Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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