Customer Service Representative

2 weeks ago


Calgary, Alberta, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our clients navigate their insurance needs.

About the Role

We're seeking a highly skilled and customer-focused individual to join our Service Centre team. As a Customer Service Representative, you'll be responsible for providing fast-paced front-line customer service, responding to inquiries, and anticipating customer needs.

Key Responsibilities

  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Anticipate and meet customer needs, ensuring a seamless and personalized experience.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document customer interactions and update records as necessary.
  • Perform routine administrative tasks, such as file processing and data entry.

Requirements

  • Availability to work a total of 35 hours per week within our Service Centre operating hours.
  • Ability to work on-site at our Service Centre in North-East Calgary.
  • Valid class 5 driver's license and clean driving record.
  • Ability to work in a fast-paced, high-pressure environment.
  • Legendary customer service and communication skills.

What We Offer

As a Customer Service Representative at Intact Financial Corporation, you'll enjoy a comprehensive benefits package, including a financial rewards program, employee share purchase plan, and flexible work arrangements. You'll also have access to ongoing training and development opportunities to help you grow in your career.



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