Customer Experience Strategy Lead
1 month ago
We are seeking a seasoned leader to join our Customer & Experience Strategy team as the AVP, Customer. As a key member of our leadership team, you will play a critical role in driving our customer-focused transformation and integrating customer outcomes into our business strategies.
Key Responsibilities- Develop and execute customer-focused strategies that drive business growth and customer satisfaction.
- Lead the development and performance management of customer metrics and targets, ensuring alignment with our customer strategy.
- Partner with cross-functional teams to design and implement customer-centric initiatives that drive business outcomes.
- Drive continuous improvement in customer performance measurement and reporting.
- Collaborate with business leaders to integrate customer insights into key decision-making processes.
- 10+ years of leadership experience in business strategy and planning, with a strong track record of driving customer-focused initiatives.
- Proven ability to develop and execute large-scale change programs and drive business growth through customer insights.
- Experience working with customer data and analytics to inform business decisions.
- Strong leadership and collaboration skills, with the ability to partner with cross-functional teams.
- Ability to navigate complex business environments and drive results through effective communication and stakeholder management.
Canadian Tire Corporation is a leading Canadian retailer with a rich history of innovation and customer focus. We are committed to fostering an inclusive and diverse work environment that values creativity, collaboration, and customer satisfaction.
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Customer Experience Strategist
1 month ago
Oakville, Ontario, Canada Canadian Tire Corporation Full timeCustomer Experience Strategy LeadWe are seeking a seasoned leader to join our Customer & Experience Strategy team as a Customer Experience Strategy Lead. In this role, you will play a key part in driving our customer-focused transformation by integrating customer outcomes into our business strategies and decision-making processes.Key Responsibilities:Act as...
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Customer Experience Strategist
1 month ago
Oakville, Ontario, Canada Canadian Tire Corporation Full timeCustomer Experience Strategy LeadWe are seeking a seasoned leader to join our Customer & Experience Strategy team as a Customer Experience Strategy Lead. In this role, you will play a key part in driving our customer-focused transformation by integrating customer outcomes into our business strategies and decision-making processes.Key Responsibilities:Act as...
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Customer Experience Strategist
1 month ago
Oakville, Ontario, Canada Canadian Tire Corporation Full timeCustomer Experience Strategy LeadWe are seeking a seasoned leader to join our Customer & Experience Strategy team as a Customer Experience Strategy Lead. In this role, you will play a key part in our continued transformation to being customer-focused by integrating customer outcomes into our business strategies and decision-making processes.Key...
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Customer Experience Strategist
1 month ago
Oakville, Ontario, Canada Canadian Tire Corporation Full timeCustomer Experience Strategy LeadWe are seeking a seasoned leader to join our Customer & Experience Strategy team as a Customer Experience Strategy Lead. In this role, you will play a key part in our continued transformation to being customer-focused by integrating customer outcomes into our business strategies and decision-making processes.Key...
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Customer Experience Strategist
4 weeks ago
Oakville, Ontario, Canada Canadian Tire Corporation Full timeCustomer Experience Strategy LeadThe Customer Experience Strategy team plays a pivotal role in driving Canadian Tire Corporation's (CTC) customer-centric transformation. As a key member of this team, the AVP Customer Experience Strategy will lead the ongoing performance management of CTC's customer objectives, collaborating with cross-functional teams to...
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Customer Experience Strategist
4 weeks ago
Oakville, Ontario, Canada Canadian Tire Corporation Full timeCustomer Experience Strategy LeadThe Customer Experience Strategy team plays a pivotal role in driving Canadian Tire Corporation's (CTC) customer-centric transformation. As a key member of this team, the AVP Customer Experience Strategy will lead the ongoing performance management of CTC's customer objectives, collaborating with cross-functional teams to...
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Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at FCT. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key ResponsibilitiesSupport the development and implementation of our customer experience vision and strategyPartner with...
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Customer Experience Team Lead
3 weeks ago
Oakville, Ontario, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Lead at Scotiabank, you will be responsible for overseeing our high-performing Retail Service teams. Our priority is to help customers achieve their financial goals, and we are looking for an enthusiastic and driven individual to lead and support our Customer Experience Associates.Key Responsibilities:Lead and manage...
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Digital Customer Experience Strategist
1 week ago
Oakville, Ontario, Canada Aliaxis Full timeAbout the RoleIPEX, a leading supplier of integrated thermoplastic piping systems in North America, is seeking an experienced Digital Customer Experience Strategist to join its team. This role will be based out of the Oakville, Ontario office and will report directly to the Director, Channel Marketing & Brand.Key ResponsibilitiesWebsite Optimization: Analyze...
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Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your expertise will help us understand customer needs, identify areas for improvement, and develop targeted solutions to enhance our...
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Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...
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Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...
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Customer Experience Manager
3 weeks ago
Oakville, Ontario, Canada Scotiabank Full timeRequisition ID: 209733At Scotiabank, we're looking for a skilled Customer Experience Lead to oversee our high-performing Retail Service teams. This role is perfect for an enthusiastic and driven individual who can lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture.About the RoleAs a Customer Experience...
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Customer Experience Manager
3 weeks ago
Oakville, Ontario, Canada Scotiabank Full timeRequisition ID: 209733At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Lead, you'll play a key role in overseeing our high-performing Retail Service teams.About the RoleKey Responsibilities:Lead and manage a team of Customer Experience Associates and Senior Customer Experience AssociatesBuild strong...
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Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your key responsibilities will include: Developing and implementing customer journey maps to identify areas for improvement Analyzing customer...
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Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
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Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
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Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
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Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
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Customer Experience Analyst
2 weeks ago
Oakville, Ontario, Canada FCT Full timeAbout FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.We are committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe are...