Customer Experience Analyst

2 weeks ago

Oakville, Ontario, Canada FCT Full time
Customer Experience Analyst

FCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.

Key Responsibilities:
  • Support the development and implementation of customer experience initiatives across the organization
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to design and implement customer journey maps and other experience improvement initiatives
  • Develop and maintain metrics to measure customer experience and track progress
  • Communicate insights and recommendations to stakeholders and drive business decisions
Requirements:
  • 2-4 years of experience in a corporate environment with a focus on customer experience or voice of customer programs
  • Strong analytical and problem-solving skills, with experience working with data from diverse sources
  • Proficiency in Salesforce and Genesys contact centre/workforce management platform, Microsoft applications including Word, Excel and PowerPoint
  • CCXP certification or completion of all six competencies of CX through approved CCXP vendor
  • Bilingual in English and French is required
What We Offer:
  • Comprehensive benefits package, including virtual healthcare and an Employee & Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs, including referral incentives
  • Potential for performance-based incentives
  • The opportunity to participate in our stock purchase plan

FCT is an award-winning organization that values diversity, equity, and inclusion. We empower our employees to be great and drive results. If you are passionate about customer experience and want to join a team that is committed to making a difference, we encourage you to apply.

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will be responsible for analyzing customer data and feedback to identify trends and areas for improvement. You will work closely with cross-functional teams to develop and implement strategies to...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will be responsible for analyzing customer data and feedback to identify trends and areas for improvement. You will work closely with cross-functional teams to develop and implement strategies to...

  • Customer Experience Analyst

    1 week ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your key responsibilities will include: Developing and implementing customer journey maps to identify areas for improvement Analyzing customer...

  • Customer Experience Analyst

    3 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...

  • Customer Experience Analyst

    3 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...

  • Customer Experience Analyst

    3 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...

  • Customer Experience Analyst

    3 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and implementation of company-wide CX initiatives, including journey mapping and...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and implementation of company-wide CX initiatives, including journey mapping and...

  • Customer Experience Analyst

    2 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your expertise will help us understand customer needs, identify areas for improvement, and develop targeted solutions to enhance our...

  • Customer Experience Analyst

    2 weeks ago

    Oakville, Ontario, Canada FCT Full time

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at FCT. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key ResponsibilitiesSupport the development and implementation of our customer experience vision and strategyPartner with...

  • Customer Experience Analyst

    1 month ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and real estate-related products and services to professionals across Canada. We're committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe're seeking a highly skilled Customer Experience Analyst to...

  • Customer Experience Analyst

    1 month ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and real estate-related products and services to professionals across Canada. We're committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe're seeking a highly skilled Customer Experience Analyst to...

  • Customer Experience Analyst

    1 week ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.We are committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe are...

  • Customer Experience Specialist

    2 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time

    Customer Experience SpecialistbeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients. The successful candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Key...

  • Customer Experience Strategist

    2 months ago

    Oakville, Ontario, Canada FCT Full time

    About FCT FCT is a leading provider of title insurance and recovery solutions, serving legal, credit, valuation, and real estate professionals across Canada. We are committed to the success of our employees and fostering a diverse and inclusive workplace where innovation and collaboration thrive. About the Role We are seeking a passionate and driven...