Distribution Operations Leader

4 weeks ago

New Westminster, British Columbia, Canada Arc'teryx Full time
Job Purpose

As the Senior Manager, Distribution, you will be responsible for leading the overall Distribution operations in a high growth environment. This includes creating a service-focused, efficient, and cost-effective distribution center that supports our Ecommerce, Retail, and Wholesale business channels.

Key Responsibilities and Accountabilities
  • You will oversee all aspects of warehouse operations, including inbound receiving, order fulfillment, and inventory integrity in our automated environment.
  • You will support the rapid scaling of our business with a service-oriented approach, while also ensuring operational controls and discipline are in place.
  • You will ensure efficient and cost-effective operations with a balance between high efficiency rates and a superior service level for all business channels.
  • You will effectively communicate and work cross-functionally with key internal and external partners, such as Logistics, Planners, Dealers, and Customer Service Representatives, to produce outcomes in line with the company's vision.
  • You will build effective relationships with cross-functional partners in Planning, Logistics, Finance, and other departments.
  • You will set challenging productivity targets and enroll the entire team to achieve them, maintaining performance metrics for the department and reporting results to Senior Management regularly.
  • You will hold Supervisors and Team Leaders accountable to the operational goals/metrics and maintain data depicting all set key-performance indicators.
  • You will be committed to coaching and continuous development of Managers, Supervisors, and Team Leaders in the Distribution Centre.
  • You will foster an environment of open communication where people feel comfortable sharing feedback for maximum engagement.
  • You will ensure staffing levels meet work commitments through proactive labor management and forecasting.
  • You will support in developing the annual operating budget and ensure operational performance goals are met within prescribed cost, revenue, and profit parameters.
  • You will implement industry-compliant health and safety practices and create a safe and fun work environment at all times.
  • You will support with other strategic projects and assignments as required.
Additional Experience, Education, and/or Skills
  • You have a Bachelor's Degree in Business, Supply Chain, Logistics, Engineering, or other equivalent discipline.
  • You have 8+ years' experience in Distribution Centre leadership, distribution automation, apparel, or retail operations.
  • You have proven leadership capabilities with the ability to inspire and motivate a team.
  • You have strong communication skills and are skilled in change management.
  • You have strong financial and budgeting skills.
  • You have a knowledge of health, safety, and security practices at commercial/industrial facilities.
  • You are flexible and understand the cyclical needs of the Retail & Apparel business, including weekends and evenings as required to meet company objectives.
  • You have excellent decision-making and problem-resolution skills.
  • You are upbeat, optimistic, and passionate about your work.
  • You are proficient in the use of Microsoft Office.
  • You set a clear vision, align your team around common objectives, and foster commitment to these objectives.
  • You are proactive in identifying the root cause of issues and developing solutions.
  • You inspire breakthrough thinking and continuous improvement.

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