ReBird Team Leader

1 month ago

New Westminster, British Columbia, Canada Arc'teryx Full time
ReBird Team Leader Job Summary

As a ReBird Team Leader at Arc'teryx, you will be responsible for leading the daily activities of the repair team, ensuring that team members can effectively and efficiently repair customer garments while maintaining a consistent level of quality. You will be part of the initiative that is keeping as much of our gear in the field and not the landfill.

Key Responsibilities:
  • Lead and motivate the team, including communicating objectives and planning efficient distribution of work to each team member.
  • Ensure repairs are completed within an agreed repair turnaround time.
  • Repair products when necessary.
  • Ensure and maintain Arc'teryx standards of quality.
  • Communicate internally of problems related to repairs.
  • Continue to develop Arc'teryx product and technical knowledge, and help innovate new repair techniques and processes.
  • Help plan and prepare workload processes.
  • Ensure that relevant KPI's are set, communicated, and achieved on a regular basis and proactively address issues and concerns for your team.
  • Promote a clean and safe working environment and perform other duties and special projects as assigned.
  • Report to the Supervisor, Repair & Care when additional resources are required such as equipment needs, repair, maintenance, or adjustment.
  • Assist with other tasks and projects as assigned.

Future Opportunities:
  • Lead a strong, effective, positive, and high-performing team focusing on timely feedback of performance, enabling and empowering team members to improve and cross-train as needed.
  • Coach leaders to effectively plan and allocate resources, lead and mentor operators, and monitor repair turnaround time.
  • Coordinate proper training for new and existing employees to nurture new talents and strengthen skill level and foster a collaborative team base environment which promotes knowledge sharing and cross training of skills.

Requirements:
  • 3+ years' experience in an apparel repair/construction role.
  • Strong attention to detail.
  • Strong English verbal and written communication skills.
  • Strong organizational and problem-solving skills.
  • Ability to work with people in a professional manner under all circumstances with conflicting priorities.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Proactive in identifying the root cause of issues and developing solutions.
  • Remain highly resourceful, flexible, and adaptable when faced with ambiguity.
  • Balance autonomy and collaboration.
  • Inspire breakthrough thinking and continuous improvement.
  • Seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right.

Compensation:
CAD$ hourly at the time of this posting. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

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