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Customer Experience Specialist

2 months ago

Sun Peaks, British Columbia, Canada Sun Peaks Resort Full time

Job Summary:

Sun Peaks Resort is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Greet customers and provide assistance with purchases
  • Process sales transactions accurately and efficiently
  • Suggest upselling items to customers based on their needs
  • Replace merchandise on shelves and maintain store displays
  • Assist customers in finding merchandise and making purchasing decisions
  • Provide resort information to guests and promote Sun Peaks Resort's products and services
  • Maintain a clean and organized store environment

Requirements:

  • Professional and friendly personality with excellent communication skills
  • Ability to work in a fast-paced environment and multitask
  • Experience with point-of-sale systems and customer service software
  • Knowledge of outdoor products and services
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive hourly rate
  • Full access to Winter/Summer Season Lift, Trail, and Golf passes
  • Dining discounts within our hotel and resort outlets
  • Retail discounts in Resort-owned outlets
  • Reciprocal programs with partnering hotels
  • Friends and family hotel rates
  • Continued professional growth and development opportunities

About Us:

Sun Peaks Resort is a leading mountain resort destination in British Columbia, Canada. We are committed to providing exceptional customer service and creating a welcoming and inclusive environment for our guests and employees. We value innovation, diversity, and teamwork, and we are dedicated to building a diverse and inclusive workforce.