FT Counter Manager, Cartier

4 weeks ago

Vancouver, British Columbia, Canada Hudson's Bay Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a FT Counter Manager at Cartier. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury goods department.

Key Responsibilities:

  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Build and maintain strong relationships with clients through the Preferred Customer Program
  • Observe and provide feedback to staff on their interaction with customers, co-workers, and overall customer service level
  • Achieve daily, weekly, and monthly sales goals based on departmental targets
  • Deliver world-class service through client communication, product knowledge, fashion direction, and solution-based selling
  • Work with vendor partners to maximize sales opportunities through suggestive selling, store events, and wardrobe clients
  • Act with customers in mind, demonstrating great networking and relationship management skills
  • Prioritize the needs of internal and external customers, seeking customer information to improve products and services
  • Consistently deliver exceptional results, elevating the performance of others and driving business growth

Requirements:

  • Knowledge of skin/body care treatments with 2-5 years of work experience in cosmetics
  • Certified make-up artist
  • Experience in a commission and clientele selling environment
  • Full flexibility with schedule, including evenings and weekends

What We Offer:

  • A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do
  • Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues
  • Leadership coaching and development opportunities at all levels
  • A generous Associate discount of up to 40% off of top brands

Equal Employment Opportunity:

Hudson's Bay is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our customers and communities.

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