Electrical Technical Support Specialist

4 days ago

Edmonton, Alberta, Canada RAM Full time

About RAM Elevators & Lifts Inc.

RAM Elevators & Lifts Inc. is a leading manufacturer of residential and commercial elevators and accessibility lifts based in Edmonton. We are seeking a skilled and motivated individual to join our team as an Electrical Technical Support Specialist.

Job Summary

The successful candidate will be responsible for providing technical support and services to our dealers and customers. This includes troubleshooting problems, assisting with product installations, and providing technical guidance over the phone and through email.

Key Responsibilities

  • Preparation of electrical technical drawings using Electra and/or AutoCAD
  • Providing friendly and helpful customer service over the phone and through email
  • Supporting dealers with technical support over the phone
  • Troubleshooting and repairing older products over the phone
  • Technical order review and processing
  • Other duties as required

Requirements

  • Background in Electrical or Electronics (Certificate, Diploma, or Degree)
  • Knowledge of electronics, component identification, troubleshooting, and basic circuits
  • Proficient with Microsoft Office, Electra, and AutoCAD 2D software
  • VSD and PLC experience an asset
  • Customer service experience
  • Ability to communicate clearly in written and spoken English
  • Strong interpersonal and teamwork skills
  • Knowledge of SolidWorks software an asset

We will provide training specific to our products. If you are a motivated and detail-oriented individual with a passion for electrical technology, we encourage you to apply for this exciting opportunity.

Benefits

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application Instructions

To apply for this position, please submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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