Electrical Technical Support Specialist
1 week ago
About RAM Elevators & Lifts Inc.
RAM Elevators & Lifts Inc. is a leading manufacturer of residential and commercial elevators and accessibility lifts based in Edmonton. We are seeking a skilled and motivated individual to join our team as an Electrical Technical Support Specialist.
Job Summary
The successful candidate will be responsible for providing technical support and services to our dealers and customers. This includes troubleshooting problems, assisting with product installations, and providing technical guidance over the phone and through email.
Key Responsibilities
- Preparation of electrical technical drawings using Electra and/or AutoCad
- Providing friendly and helpful customer service over the phone and through email
- Supporting dealers with technical support over the phone
- Troubleshooting and repairing older products over the phone
- Technical order review and processing
- Other duties as required
Requirements
- Background in Electrical or Electronics (Certificate, Diploma, or Degree)
- Knowledge of electronics, component identification, troubleshooting, and basic circuits
- Proficient with Microsoft Office, Electra, and AutoCad 2D software
- VSD and PLC experience an asset
- Customer service experience
- Ability to communicate clearly in written and spoken English
- Strong interpersonal and teamwork skills
- Knowledge of Solidworks software an asset
What We Offer
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
How to Apply
Applicants should have a Certificate, Diploma, or Degree in Electrical and Electronics. Experience with AutoCAD, Electra, VSD and PLC, customer service, and Solidworks is preferred.
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