Dispute Resolution Manager
3 days ago
Otolane Inc. specializes in providing a comprehensive range of services that empower dealers to thrive and succeed in today's competitive market.
Job RequirementsWe are looking for a highly skilled and experienced individual to fill the role of Arbitration Manager.
The ideal candidate will have a strong background in automotive mechanics, dispute resolution, and digital auctions, and be skilled in negotiation and conflict resolution.
This role requires excellent communication, attention to detail, and the ability to facilitate fair and timely resolutions between buyers and sellers.
Key Responsibilities- Manage customer claims and disputes with professionalism and efficiency.
- Coordinate vehicle inspections and diagnostics based on reported issues, seeking second opinions when necessary.
- Collect all necessary details to support negotiations between buyers and sellers.
- Keep customers informed about the status and timeline of arbitration cases.
- Monitor industry trends, including competitor policies and changes to arbitration regulations (e.g., NAAA policies).
- Have in-depth knowledge of auction arbitration policies and guide customers through the process.
- Stay up to date on laws related to the sale of goods and motor vehicle dealer regulations across different provinces.
- Work toward fair resolutions by negotiating repairs or price adjustments to finalize sales and minimize cancellations.
- Handle disputes related to vehicle registration, liens, and odometer discrepancies.
- Maintain thorough and organized records of claims, complaints, and resolutions.
- Collaborate with the sales team to ensure smooth communication and customer support.
- Take on additional tasks as assigned by management.
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