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Knowledge Management Specialist

1 month ago

Brampton, Ontario, Canada Loblaw Companies Ltd - Head Office Full time
Job Title: Knowledge Management Specialist

At Loblaw Companies Ltd - Head Office, we are seeking a highly skilled Knowledge Management Specialist to join our team. As a key member of our Technology department, you will be responsible for managing our Knowledge Base, ensuring that our support agents have access to accurate and up-to-date information to assist colleagues, stores, and distribution centres with technical and operational issues.

Key Responsibilities:
  • Develop clear, concise, and comprehensive knowledge articles based on technical documentation, user manuals, and product specifications.
  • Organize content within the knowledge base to improve accessibility and usability, ensuring accuracy and consistency.
  • Conduct regular audits of the knowledge base to identify gaps and areas for improvement, and lead cross-functional meetings to align knowledge base content with business objectives and customer needs.
What We Offer:
  • A fast-paced and exciting Technology environment where you can make a real difference.
  • A great team to help you achieve your goals.
  • On-site amenities, including GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, and Groceries delivered to work via PC Express.
  • Tuition Reimbursement & Online Learning, Pension & Benefits, and a culture of inclusion where differences are celebrated and supported.

We celebrate diversity and strive to build a culture of inclusion where differences are valued and supported. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.