Healthcare Operations Coordinator

4 weeks ago

Toronto, Ontario, Canada Baycrest Full time

Job Summary

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Baycrest offers a range of specialist ambulatory services with a focus on dementia, memory care and neurological disorders.

This position will support the Pamela & Paul Austin Centre for Neurology & Behaviour Support programs; the Sam & Ida Ross Memory Clinic, the Virtual Behavioural Medicine program, Movement Disorders Clinic, Multiple Sclerosis Clinic, Spasticity Clinic and General Geriatric Neurology Clinic.

These tertiary level services are provided by inter-professional teams specializing in assessment and management of memory, dementia and neurodegenerative movement disorders.

This role provides support seamlessly across these services and functions as part of a cohesive clinic administrative team.

This position reports to the Clinical manager and/or delegate Admin. Supervisor/Coordinator.

Key Responsibilities

  • Demonstrate a high degree of accuracy and efficiency in managing new referrals, registering patients, discharging patients in EMR (Meditech, Accuro, OTN, ZOOM) booking/re-booking and confirming appointments.
  • Maintain/update provider clinic schedules for in person and virtual care hybrid models.
  • Provide excellent service throughout the client's visit and at every interaction with clients/family and clinic team.
  • Liaise with various external agencies (e.g. Long-Term Care homes, acute care, doctors' offices, hospital labs, medical records, community care partners).
  • Ensure completion of referrals and other supporting documents requested by the team.
  • Consistently adhere to clinic specific Standard Operating Procedures (S.O.P.'s) for established office admin processes.
  • E nsure that clinic appointments are scheduled and coordinated in a timely manner.
  • Work with clinic physician specialists, RN's and team members to ensure clinic schedules are up to date and accurate.
  • Organize charts for clinic days to ensure optimal workflow and documents are filed in a timely manner.
  • Maintain the chart room, keeping patient demographic information (hardcopy and electronic) in order and up to date.
  • Efficiently utilize the computerized information system.
  • Provide reception, telephone answering services in a professional manner and general clerical and administrative support.
  • Accurately perform timekeeping payroll duties as assigned.
  • Maintain and compile databases as required.
  • Order and maintain office and clinical supplies and equipment as required.
  • Process payment for non-OHIP funded care as required.

Required Qualifications and Skills

  • Completion of a recognized post-secondary Medical Office Administration program or similar.
  • Two years related experience preferred.
  • Experience with Meditech, Accuro preferred.
  • Demonstrated knowledge of medical terminology.
  • Experience in virtual care coordination OTN & Zoom.
  • Excellent computer skills, including MS Word, Excel, Outlook.
  • Ability to learn all additional necessary computer programs required for this position.
  • Proficient at using a voicemail system that uses email to save messages.
  • Excellent written and verbal communication skills.
  • Knowledge of OHIP Card validation.
  • Ability to prioritize, organize workload and plan independently to get tasks successfully accomplished.
  • Ability to effectively deal with complex, stressful situations and multiple demands.

Benefits and Salary

The estimated salary for this position is $25.65 - $27.92 per hour, based on 70 hours bi-weekly.

Vacation entitlement and access to extended health and dental plans are also available.

We strive to provide a work environment that promotes professionalism, respect, and inclusivity.

Baycrest Health Sciences is an equal opportunity employer and welcomes applications from individuals who self-identify as Indigenous peoples, people with disabilities, and those from diverse racial and ethnic backgrounds.

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