Healthcare Operations Coordinator

1 week ago


Toronto, Ontario, Canada Teladoc Health Full time
About the Role

We are seeking a skilled Healthcare Operations Coordinator to join our team at Teladoc Health. As a key member of our operations team, you will play a vital role in ensuring the seamless coordination of patient care.

Job Summary

The successful candidate will partner closely with our virtual Emergency Room (vER) and Primary Health Care (PHC) teams and providers to ensure timely attention from providers for patients in the waiting room, and escalating delays to the appropriate provider group.

Responsibilities
  • Data entry and documentation
  • Faxing documents between Teladoc and facilities
  • Uploading lab requisitions and results to Teladoc's virtual care platform
  • Communicating with members of the interdisciplinary teams to ensure a seamless patient experience
  • Scheduling, cancelling, or re-booking appointments as needed
  • Monitoring the consultation queue to ensure timely attention from providers
Requirements

To be successful in this role, you will require:

  • Excellent communication and organizational skills
  • Strong documentation and data entry abilities
  • Able to learn new processes and adapt to changes in a fast-paced working environment
  • Demonstrate ability to exceed customer expectations with a focus on issue resolution
About Us

Teladoc Health is a leading global provider of virtual care solutions, empowering people everywhere to live healthier lives. We deliver whole-person care that spans every stage in a person's health journey from wellness and prevention to acute care to complex healthcare needs.

What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. You will also receive benefits including comprehensive health insurance, retirement savings plan, and generous paid time off.

In addition, you will have the opportunity to work with a dynamic and collaborative team, leveraging cutting-edge technology to make a tangible difference in the lives of our Members.



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