Strategic Operations Director

4 days ago

Gatineau, Quebec, Canada NWAC Full time
Position Overview

The NWAC organization is seeking a highly skilled and experienced professional to fill the role of Chief Operating Officer. This position will be responsible for overseeing the day-to-day operations of the organization, ensuring the efficiency and stability of business operations, and driving growth and revenue outcomes to sustain support for Indigenous women, girls, and gender diverse people.

Key Responsibilities

• Collaborate with the Chief Executive Officer in setting and driving the organizational vision, operational strategy, and hiring needs;
• Translate strategy into actionable goals for performance and growth, helping to implement organization-wide goal setting, performance management, and annual operating planning;
• Oversee operations and employee productivity, building a highly inclusive culture to ensure team members thrive and organizational outcomes are met;
• Adhere to organizational, federal, provincial, and local business requirements, enforcing compliance and taking action when necessary;
• Design and implement operational and business strategies, plans, and procedures;
• Set comprehensive goals for performance and growth;
• Work with the Senior Management Team to handle day-to-day operational demands and delegate tasks and duties;
• Develop and implement policies that promote culture and organizational mandate and vision;
• Oversee daily operations of the organization and work management (policy, corporate, marketing, finance, etc.);
• Lead employees to maximum performance, morale, and dedication;
• Evaluate organizational performance by analyzing and interpreting data and metrics;
• Brief the Chief Executive Officer and write reports concerning all matters of importance;
• Assist the Chief Executive Officer in fundraising and revenue generation ventures;
• Participate in expansion activities (investments, program development);
• Manage relationships with partners/vendors;
• Assist in the development and execution of measurable revenue generation programs that drive revenue across the NWAC Social and Cultural Innovation Centre revenue streams;
• Develop and implement promotions and sales strategies for all revenue streams;

Education and Experience

• Bachelor's and/or master's degree in business administration or a related field;
• 5+ years' experience in executive leadership positions, preferably in a large non-profit organization;
• 10 years of management experience;
• 10 years in leadership roles;
• 10 years' experience in a fast-paced environment;
• Direct supervision of over 10 staff for at least five years;
• Proven track record of prioritizing and delivering results;
• Proven experience ensuring the delivery of projects and programs;

Knowledge, Skills, and Abilities

• Proficient knowledge in the following areas:
•   Excellent people skills, business acumen, and exemplary work ethics;
•   Significant knowledge and understanding of Indigenous Peoples in Canada and internationally, their cultures, histories, and traditions;
•   Significant knowledge and understanding of contemporary concerns and issues in the doing of Indigenous business in Canada;
•   Understanding and knowledge of Indigenous issues, and norms and standards relevant to promotion and protection of Indigenous women's rights;
•   Some knowledge of key issues impacting Indigenous women and girls in Canada and internationally;
•   Some understanding of social policy (including violence prevention and impacts, health, housing, etc.);
•   Significant understanding of finance and budgeting;
• Demonstrated skills in leadership, data analysis, communication, and negotiation;
• Personal attributes, including time management, punctuality, respect, dependability, honesty, and a sense of urgency;

Working Conditions

The NWAC organization strives to provide a clean, safe, and secure workplace with various support mechanisms and operational flexibility. Management may be required to travel occasionally, work odd or long hours, and multitask effectively.

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