Design Leader for Employee Experience Innovation
4 days ago
A career as a Design Leader for Employee Experience Innovation in the National Bank's Employee Experience Connectors team means taking a strategic approach to drive user-centered leadership and define innovative design solutions. This role has a significant impact on the employee experience.
Key responsibilities include:
- Leveraging critical thinking, analytical skills, knowledge, and experience to design and deliver impactful solutions that improve the employee experience.
- Leading the design practice (tools, methodology) for the Employee Experience (EX) and Customer Experience (CX) teams within initiatives.
- Collaborating with cross-functional teams, including POs, PMs, practice leads, Employee Analytics, experts, intervention teams, EX-CX designers, IT, and other stakeholders to achieve initiative prioritization or required support.
- Determining the level of contribution needed (in terms of capacity and methodology), identifying conditions for success in its implementation, and managing the team's backlog effectively.
- Influencing stakeholders by being the voice of the employee experience and applying, delivering, and measuring the EX approach within initiatives and business projects.
Your Team:
You will be part of the Employee Experience Center sector, reporting to the Senior Director, Employee Experience Center - Lead EX Employee Experience Evolution Plan. Our team stands out for our ability to influence the entire organization to prioritize people-centric operations and decisions.
We emphasize continuous learning through various forms, including on-the-job learning, access to training content, and collaborative work with colleagues from diverse backgrounds.
Requirements:
- A Bachelor's degree in a field related to human resources, design, marketing, IT, psychology, or any relevant work experience for this role, with a minimum of 3 to 5 years of experience.
- Relevant experience in experience design and initiatives that have placed user-centricity at their core, with a strong focus on analytical skills and comfort in analyzing various measures and data sources.
- Solution-oriented with a passion for transforming concepts and ideas into concrete solutions, possessing proficiency in both French and English, and the ability to lead workshops with employees in their preferred working language.
Compensation:
The estimated salary for this position is $80,000-$110,000 per year, depending on experience and qualifications. We offer a wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, a generous pension plan, an Employee Share Ownership Plan, an Employee and Family Assistance Program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinics.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience, with regular feedback and ongoing communication encouraged. We're committed to inclusivity and have a barrier-free workplace accessible to all employees.
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