Head of Operations for Middle Market
4 weeks ago
Zurich Canada is seeking a strategic and visionary Head of Operations to oversee all operational functions within our Middle Market Business Unit.
This role requires a deep understanding of the middle market segment, exceptional operational management skills, and a proven record of driving performance excellence.
Key Responsibilities- Operational Planning and Performance: Lead and manage operational aspects, including business performance and reporting, to ensure alignment with business goals and objectives.
- Strategic Planning and Execution: Collaborate with senior leaders to develop and execute the strategic plan for the business unit, identifying emerging risks and ensuring compliance with regulatory requirements.
- Product and Value Proposition: Manage the product and value proposition roadmap, collaborating with business unit leaders to ensure successful launch and adoption of new initiatives.
- Talent Development: Identify skill gaps and implement training programs to upskill the team.
- Stakeholder Management: Build strong relationships with key stakeholders, including broker partners and internal teams, to ensure seamless collaboration and communication.
Required:
- Bachelor's Degree and 10 or more years of experience in the Underwriting area.
- 3 or more years of people management experience.
Preferred:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- Proven experience in leading and managing large-scale projects and initiatives.
- Strong problem-solving skills and the ability to make data-driven decisions.
- Experience in developing and upskilling teams to achieve high performance.
- Knowledge of regulatory requirements and compliance standards.
- Proficiency in project management tools and methodologies.
- Change management experience.
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide. We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
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