Head of Operations, Middle Market Executive
1 month ago
Zurich Canada is seeking a seasoned Head of Operations, Middle Market Executive to oversee all operational functions within our Middle Market Business Unit. As a key member of our leadership team, you will be responsible for ensuring the execution of our Middle Market strategy across all regions, driving operational excellence, strategic initiatives, and overall business performance.
This is a hybrid work opportunity that offers a unique blend of challenge and support. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results and making a meaningful impact in the industry.
Key Responsibilities:
- Operational Planning and Performance: Lead and manage operational aspects including business performance and reporting of the Middle Market Business Unit, ensuring alignment with business goals and objectives.
- Strategic Planning and Execution: Collaborate with senior leaders and key stakeholders to develop and execute the strategic plan for the business unit.
- Process and Workflow Improvement: Evaluate operational processes to ensure appropriate documentation while enhancing efficiency, reducing costs, and improving service delivery.
- Product and Value Proposition: Manage the product and value proposition roadmap and lifecycle.
- Talent Development: Identify skill gaps and implement training programs to upskill.
- Stakeholder Management: Build strong relationships with key stakeholders, including broker partners and internal teams.
Requirements:
- Bachelor's Degree and 10 or more years of experience in the Underwriting area.
- 10 or more years of experience working in an underwriting or brokerage operation.
- 3 or more years of people management experience.
About Us:
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. We are committed to providing a diverse, inclusive, and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.
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