Scheduler

2 weeks ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a skilled Scheduler to join their Home Support team in North Vancouver, BC. As a Scheduler, you will play a crucial role in coordinating and planning Community Care Assistant (CCA) schedules, ensuring seamless delivery of home support services to clients.

Key Responsibilities

  • Coordinate and plan CCA schedules in advance, allocating work assignments in accordance with client referrals, care plans, and collective agreements.
  • Respond to inquiries related to scheduling of Home Support Services, providing accurate and timely information to clients and staff.
  • Utilize online systems and documentation to process employee transactions, including employment requisitions, transfers, vacation requests, leaves of absence, and terminations.
  • Maintain accurate timekeeping records for staff, ensuring compliance with organizational policies and procedures.
  • Support clients and employees in a dynamic and high-paced call center environment, providing exceptional customer service and resolving issues efficiently.

Qualifications

Education and Experience

Grade 12, plus two years' recent related experience coordinating, preparing, and adjusting home support schedules, or an equivalent combination of education, training, and experience. Experience in customer service and/or high-paced call center environments is an asset.

Knowledge, Skills, and Abilities

Ability to keyboard 6500 keystrokes per hour.

Working knowledge of applicable collective agreements.

Demonstrated ability to work under pressure, multitask, and work independently with minimal direction.

Ability to schedule Community Care Assistants for client visits.

Ability to take initiative, anticipate potential problems/conflicts, and take appropriate action.

Ability to establish/maintain satisfactory work relationships with staff.

Ability to maintain confidentiality.

Ability to communicate effectively both verbally and in writing.

Physical ability to carry out the duties of the position.

Ability to organize work.

Ability to operate related equipment.

Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).

Demonstrated skill in respectful, diplomatic, and tactful communication.

Demonstrated ability to remain calm when communicating in difficult situations.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to over one million BC residents. We value teamwork, innovation, and a commitment to excellence in patient care. As a Scheduler with VCH, you will have the opportunity to work in a dynamic and supportive environment, contributing to the delivery of exceptional care to our clients.

Benefits

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counseling, critical incident, and innovative wellness services, available to employees and their immediate families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discount offers and deals for VCH staff.

Equity, Diversity, and Inclusion

Vancouver Coastal Health is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from individuals who identify as Indigenous, Black, or People of Color, as well as those from the LGBTQ2+ community. We are an equal opportunities employer and encourage applications from all qualified candidates.

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