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Scheduler

2 months ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a skilled Scheduler to join their Home Support team in North Vancouver, BC. As a Scheduler, you will play a crucial role in coordinating and managing the schedules of Community Care Assistants (CCAs) to ensure seamless delivery of home support services to clients.

Key Responsibilities

  • Coordinate and adjust CCAs' schedules in advance to meet client referrals, care plans, and collective agreements.
  • Respond to inquiries related to scheduling of Home Support Services, providing accurate and timely information to clients and staff.
  • Utilize online systems and documentation to process employee transactions, including employment requisitions, transfers, vacation requests, leaves of absence, and terminations.
  • Maintain accurate timekeeping records for staff and support clients and employees in a dynamic and high-paced call center environment.
  • Support the team in achieving operational goals and objectives, ensuring efficient and effective delivery of services.

Qualifications

To be successful in this role, you will require:

  • Grade 12, plus two years' recent related experience coordinating, preparing, and adjusting home support schedules or an equivalent combination of education, training, and experience.
  • Experience in customer service and/or a high-paced call center environment is an asset.
  • Ability to keyboard 6500 keystrokes per hour.
  • Working knowledge of applicable collective agreements.
  • Demonstrated ability to work under pressure, multitask, and work independently with minimal direction.
  • Ability to schedule CCAs for client visits.
  • Ability to take initiative, anticipate potential problems/conflicts, and take appropriate action.
  • Ability to establish/maintain satisfactory work relationships with staff.
  • Ability to maintain confidentiality.
  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
  • Demonstrated skill in respectful, diplomatic, and tactful communication.
  • Demonstrated ability to remain calm when communicating in difficult situations.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to over one million BC residents. We are committed to creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

Benefits

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counseling, critical incident, and innovative wellness services available to employees and their immediate families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discount offers and deals for VCH staff.

Equity, Diversity, and Inclusion

We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination and harassment.