Utility Billing Clerk

2 weeks ago

Regina, Saskatchewan, Canada City of Regina Full time

Job Summary: The City of Regina is seeking a detail-oriented and accurate Utility Billing Clerk to join the Property Revenue Services branch for an 18-month opportunity. As a key member of our team, you will play a vital role in ensuring our utility bills are processed promptly and precisely.

Key Responsibilities:

  • Process and review meter readings and adjustments as required.
  • Perform daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identify reading errors.
  • Conduct prework and prechecks review.
  • Investigate and follow up on all reading exceptions and errors.
  • Set up and schedule bill printing, e-bills calculation, and distribution of bills.
  • Identify and distribute service order requests to the appropriate areas.
  • Investigate and follow up on all service order request exceptions and errors.
  • Process move-in and move-out landlord and other related requests.
  • Set up services and accounts for new residential construction.
  • Complete system calculations and adjustments as required.
  • Support the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
  • Support the operations regarding consumption data inquiries.
  • Answer inquiries from customers, financial service representatives, and other city departments.
  • Complete template letters regarding utility billing status and create correspondence regarding utility accounts.
  • Perform investigations often resulting in adjustments.
  • Process electronic utility payments.
  • Maintain filing systems in accordance with branch procedure and corporate records management policies and procedures.
  • Complete searches, input data, validate data, and generate reports and lists from programs and applications.

Requirements:

  • Completion of secondary school or equivalency plus business/office/accounting administration courses.
  • Minimum of 18 months of previous and on-the-job experience in business processes and customer service.
  • Knowledge of the computerized utility billing system.
  • Knowledge of the computerized meter reading system.
  • Knowledge of statutory regulations and bylaws and other policies and procedures related to water and sewer.
  • Knowledge of standard accounting practices.
  • Ability to accurately perform complex mathematical calculations.
  • Ability to collect, organize, and analyze data and make sound judgments.
  • Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
  • Ability to work independently with minimum instruction, demonstrating initiative and sound decision-making following established policies, procedures, and processes.
  • Ability to establish and maintain effective working relationships.

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