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Billing Operations Specialist

3 months ago

Regina, Saskatchewan, Canada Co-operators Full time

Company: Co-operators
Department: Client Services
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.

The Opportunity:

As a prominent Canadian financial services co-operative, Co-operators is dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in realizing this vision, and we prioritize our employees by cultivating a robust culture and offering development opportunities that empower our workforce to excel and fulfill our mission. You will collaborate with individuals who are genuinely passionate about supporting each other, our clients, and our communities.

Our Client Services division aims to deliver a seamless and tailored experience for our clients. Our skilled, agile, and knowledgeable team works in unison to comprehend and anticipate client needs, driving growth for our organization. We promote transparent communication and innovative thinking to develop mutually beneficial solutions for our clients.

In the role of Billing Operations Specialist, you will be tasked with delivering efficient and responsive service for billing inquiries and premium collection from various stakeholders. Your responsibilities will include collecting and managing premium payments, maintaining and reconciling account records, and providing billing expertise to business partners.

Key Responsibilities:

  • Delivering courteous and professional service to handle all incoming inquiries via phone and email.
  • Utilizing your expertise to ensure exceptional client service when processing premium payment transactions, managing Non-sufficient funds (NSF) letters, and handling premium returns, along with all other billing-related activities.
  • Proactively engaging with stakeholders regarding billing and premium transactions, and collaborating with internal departments to gather necessary information for processing and responding to inquiries.
  • Providing term insurance renewal quotes to policyholders and generating various policyholder letters and additional correspondence as needed to ensure timely transaction processing for both internal and external clients.
  • Analyzing diverse billing reports, recommending solutions, and rectifying any discrepancies.

Qualifications for Success:

  • You are a change agent committed to continuous improvement, striving to exceed client expectations.
  • You apply critical thinking skills to identify challenges and proactively suggest solutions.
  • Your strong communication abilities enable you to convey messages clearly and effectively.
  • You are a collaborative team player who shares knowledge to support your colleagues.

Requirements:

  • A minimum of two years of experience in Individual Life Insurance or relevant experience in accounting, finance, payroll, or banking.
  • Completion of a post-secondary certificate in Business Administration or a related field.
  • Possession of the Associate Customer Service (ACS) designation is considered an asset.

Additional Information:

  • This position requires attention to detail and a moderate level of mental concentration for extended periods.
  • The role operates in a contact center environment necessitating high levels of audio and visual focus for prolonged durations.
  • A background check will be conducted as a condition of employment for the successful candidate.

Benefits:

  • Opportunities for training and professional development to advance your career.
  • Flexible work arrangements and paid time off to accommodate personal and family needs.
  • A holistic approach to well-being, encompassing physical and mental health programs alongside a supportive workplace culture.
  • Paid volunteer days to contribute to your community.
  • In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits (health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.