Sales Support Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Paladin Technologies Full time

Job Summary:

The Sales Support Administrator will provide critical support to the Outside Sales team and Directors of Strategic Accounts across Paladin's North American footprint. This role will be primarily focused on three core functions within the Customer Experience module of Microsoft Dynamics 365.

Key Responsibilities:

  • Consult contract documentation to create new customer profiles on behalf of Sales.
  • Collaborate with Paladin's Customer Care team to resolve Account record inaccuracies.
  • Assist Sales team members with record creation for new leads or quotations.
  • Create and update the contents of quote documentation folders within SharePoint.
  • Update record Proposal Statuses upon award to initiate Paladin's Customer Care validation process.
  • Collaborate with Paladin's Customer Care team and Sales to resolve quote record inaccuracies throughout validation process.
  • Support Sales individuals with custom view creation or modification to enable desired visibility on their pipelines.
  • Regularly review list of open quotations for Proposal Status accuracy, ensuring prompt closure of records when quotations are lost.

Requirements:

  • Demonstrated a minimum of 2 years of experience in inside sales and customer service experience, preferably for an integrator or other contractor.
  • Bachelor's degree in business administration, marketing, or preferred fields, including architecture, interior design, customer service in sales, and related discipline.
  • Excellent verbal and written communication skills: clear, concise, persuasive, and respectful.
  • Proficient in using Microsoft Office tools (Outlook, Word, Excel, PowerPoint, etc.).
  • Familiarity with Microsoft Dynamics365, Teams, and web-based applications preferred.
  • Proven ability to handle sales-related tasks effectively.
  • Comfortable with managing spreadsheets, creating reports, and handling administrative tasks.
  • Highly motivated with meticulous organizational skills.

Pay Rate: $48,000 - $55,000 DOE

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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