Current jobs related to Customer Experience Journey Strategist - Toronto, Ontario - Autodesk

  • Customer Experience Strategist

    3 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Customer Experience StrategistAt Autodesk, we're looking for a talented Customer Experience Strategist to join our team. As a key member of our Experience Management Framework, you'll play a crucial role in evolving our Customer Experience. Your primary responsibility will be to expand our portfolio of Customer Experience Journeys and Service Blueprints....

  • Customer Experience Strategist

    7 days ago

    Toronto, Ontario, Canada Autodesk Full time

    Role OverviewWe are seeking an experienced Customer Experience Strategist to join our team at Autodesk.The ideal candidate will have a deep understanding of customer journey mapping and experience design principles.Responsibilities will include maintaining and iterating customer journey maps and service blueprints, collaborating with experience designers and...

  • Customer Experience Strategist

    4 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    Experience Strategist RoleAs an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state...

  • Customer Experience Strategist

    4 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    Experience Strategist RoleAs an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state...

  • Customer Experience Strategist

    2 days ago

    Toronto, Ontario, Canada Autodesk Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Autodesk. As a key member of our organization, you will be responsible for expanding our portfolio of Customer Experience Journeys and Service Blueprints.Key ResponsibilitiesMaintain and iterate Customer Journey Maps and Service Blueprints based on new insights,...

  • Customer Experience Strategist

    3 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    About the Role:As an Experience Strategist with Avanade X, you will play a key role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state experiences,...

  • Journey Manager

    5 days ago

    Toronto, Ontario, Canada Autodesk Full time

    Customer Experience Journey StrategistPosition OverviewAutodesk is seeking a Customer Experience Journey Strategist to expand our Experience Management Framework, improving the Customer Experience. This role will work with design and product teams to govern, measure, and manage connected journeys through a Journey Management platform.Key...

  • Customer Experience Journey Manager

    3 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Customer Experience Journey ManagerAt Autodesk, we're looking for a skilled Customer Experience Journey Manager to join our team. As a key member of our Experience Management Framework, you'll play a crucial role in evolving our customer experience and improving our Journey Management Platform.Key Responsibilities:Maintain and iterate Customer Journey Maps...

  • Customer Experience Journey Manager

    4 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Position OverviewAutodesk is seeking a skilled Journey Manager to evolve our Experience Management Framework and improve the Customer Experience.The Journey Manager will play a crucial role in expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. This individual will work closely with Autodesk design and product teams to...

  • Customer Experience Journey Manager

    4 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Position OverviewAutodesk is seeking a highly skilled Journey Manager to join our team and contribute to the evolution of our Experience Management Framework. This role is a key part of our Customer Experience team, responsible for expanding our portfolio of Customer Experience Journeys and Service Blueprints.Key ResponsibilitiesMaintain and iterate Customer...

  • Customer Experience Journey Manager

    4 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Position OverviewAutodesk is seeking a highly skilled Journey Manager to join our team and contribute to the evolution of our Experience Management Framework. This role is a key part of our Customer Experience team, responsible for expanding our portfolio of Customer Experience Journeys and Service Blueprints.Key ResponsibilitiesMaintain and iterate Customer...

  • Director, Customer Journey Optimization

    2 months ago

    Old Toronto, Ontario, Canada President's Choice Bank Full time

    Job DescriptionJob Title: Senior Manager, Lifecycle Marketing StrategistJob Summary:We are seeking a highly skilled Senior Manager, Lifecycle Marketing Strategist to join our team at President's Choice Bank. As a key member of our marketing team, you will be responsible for developing and implementing lifecycle marketing strategies to drive customer...

  • Director, Customer Journey Optimization

    2 months ago

    Old Toronto, Ontario, Canada President's Choice Bank Full time

    Job DescriptionJob Title: Senior Manager, Lifecycle Marketing StrategistJob Summary:We are seeking a highly skilled Senior Manager, Lifecycle Marketing Strategist to join our team at President's Choice Bank. As a key member of our marketing team, you will be responsible for developing and implementing lifecycle marketing strategies to drive customer...

  • Journey Manager, Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Position OverviewAutodesk is seeking a skilled Journey Manager to enhance our Experience Management Framework and improve the Customer Experience.Key ResponsibilitiesMaintain and iterate Customer Journey Maps and Service Blueprints based on new insights and updates.Collaborate with Experience Designers and Researchers to govern and maintain the portfolio of...

  • Journey Manager, Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Position OverviewAutodesk is seeking a skilled Journey Manager to enhance our Experience Management Framework and improve the Customer Experience.Key ResponsibilitiesMaintain and iterate Customer Journey Maps and Service Blueprints based on new insights and updates.Collaborate with Experience Designers and Researchers to govern and maintain the portfolio of...

  • UX Strategist

    3 weeks ago

    Toronto, Ontario, Canada Kanopi Full time

    About the RoleKanopi Studios is seeking a Contract UX Strategist to join our team. As a UX Strategist, you will be responsible for using qualitative and quantitative research to craft delightful and functional user experiences.You will lead clients through the Discovery process, including stakeholder interviews, user feedback collection, and data analysis....

  • Digital Experience Strategist

    3 weeks ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    Join Our Team as a Digital Experience StrategistLoblaw Digital is seeking a talented Digital Experience Strategist to join our team. As a key member of our PC Optimum digital team, you will play a crucial role in redefining the digital loyalty experience and making it seamless and enjoyable for every Canadian.The Impact You'll MakeYou will lead the...

  • Global Travel Experience Strategist

    5 days ago

    Toronto, Ontario, Canada Fancy and Fun Travel Full time

    Job Title: Global Travel Experience StrategistJob Summary:We are looking for a Global Travel Experience Strategist to lead our marketing strategies, design engaging travel packages, and oversee the seamless execution of client experiences.Key Responsibilities:* Develop and implement creative marketing campaigns to attract new clients and retain existing...

  • Business Leader

    3 weeks ago

    Toronto, Ontario, Canada Manulife Financial Corporation Full time

    Unlock Your PotentialAt Manulife, we're on a mission to become Customer Obsessed. We're looking for a talented individual to join our team as a Customer Experience Strategist.In this role, you'll have the opportunity to develop and succeed in a challenging and supportive environment. You'll work closely with our customers to understand their needs and...

  • Customer Experience Strategist

    2 days ago

    Toronto, Ontario, Canada William Thomas Digital Full time

    Unlock Business Growth with Data-Driven StrategiesWe are seeking a seasoned Strategy Director to join our award-winning team at William Thomas Digital. As a key member of our strategic team, you will play a crucial role in driving business growth through data-driven strategies.About the Role:This is an exceptional opportunity for a highly skilled strategist...

Customer Experience Journey Strategist

2 months ago

Toronto, Ontario, Canada Autodesk Full time

Position Overview

Autodesk is seeking a dedicated and proactive Journey Manager to enhance our Experience Management Framework aimed at elevating the Customer Experience.

The Journey Manager will play a crucial role in broadening Autodesk's array of Customer Experience Journeys and Service Blueprints. This position involves collaboration with Autodesk's design and product teams to oversee, assess, and manage interconnected Journeys through a Journey Management platform.

Reporting to the Senior Manager of Customer Success Design, you will be responsible for leading and sustaining the framework that guarantees teams are adhering to and aligned with established standards and methodologies. Utilizing customer feedback and operational metrics, you will pinpoint areas of both improvement and strength within the connected journeys. Identifying critical moments of truth for our customers, you will provide valuable insights to product and service owners throughout the organization.

You will engage in a priority business area within a prominent team that creates and measures impact. You will tackle intriguing challenges in a dynamic, collaborative environment filled with intelligent, engaged individuals.

This position is remote but may necessitate occasional onsite workdays or business travel.

Responsibilities

Continuously update and refine Customer Journey Maps and Service Blueprints based on fresh insights, gap identification, or Experience updates. Collaborate with Experience Designers, Researchers, and your team to govern and maintain the portfolio of maps. Collect journey analytics for established journeys to uncover moments of truth and opportunities for enhancing experiences. Work across teams to construct and deliver a strategic roadmap for experience enhancements. Validate existing customer journeys using design thinking methodologies, identifying gaps and opportunities for each customer Experience/persona. Serve as the expert and train users on best practices, procedures, and functionalities within the Journey Management tool. Partner with fellow designers to advocate for design thinking principles and collaborate across departments to implement Journey Management as a standard practice. Develop graphics and presentations, ensuring a balance between layout and functional integration.

Minimum Qualifications

5+ years in lifecycle management, Customer Experience Management, Business Process Analysis, Marketing Operations, Information Architecture (UX/UI), or related experience. Experience in developing and systematizing Customer Journey Maps and Service Blueprint portfolios. Proven ability to translate data into actionable insights and solutions through quantitative research, strategy, and performance analysis.

Preferred Qualifications

Familiarity with Journey Management Platforms such as TheyDo.

A degree in one of the following fields:

Human-computer interaction Psychology Statistics or applied statistics Computer science Information systems Design

The Ideal Candidate

You possess a customer-centric mindset – able to empathize with customers and convey their perspectives to team members. You have experience deriving insights from customer data – a systems thinker who can simplify complexity. You have a track record of developing cross-company projects and programs – adept at collaborating with diverse team members to establish consensus and shared objectives. You thrive on creative challenges – viewing problems as opportunities for resolution and consistently seeking to understand the underlying reasons.

About Autodesk
Welcome to Autodesk, where amazing things are created every day with our software – from the most sustainable buildings and cleanest vehicles to the smartest factories and blockbuster films. We empower innovators to turn their ideas into reality, transforming not only how things are made but also what can be made.

Our culture at Autodesk is a source of pride – our Culture Code is fundamental to everything we do. Our values and operational methods enable our people to flourish and realize their potential, leading to superior outcomes for our customers.

As an Autodesker, you can be your authentic self and engage in meaningful work that contributes to building a better future for all.

Salary transparency

Salary is one component of Autodesk's competitive compensation package. Offers are determined based on the candidate's experience and geographic location. In addition to base salaries, we emphasize discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in fostering a culture of belonging and an equitable workplace where everyone can thrive.