Delivery Professional

2 days ago


Saanichton, British Columbia, Canada Metro Supply Chain Full time
Job Summary

The Delivery Driver plays a critical role in providing direct to store deliveries for a dedicated Metro customer. This position requires a high level of customer service, ensuring timely and accurate deliveries while maintaining a positive customer experience.

Key Responsibilities
  • Operate a 26-foot 5-tonne truck, conducting deliveries on predetermined routes using a proprietary smartphone software.
  • Load pallets with product into the truck for delivery, adhering to Metro's safe motor vehicle driving methods and provincial motor vehicle laws.
  • Maintain a clean delivery truck, perform daily pre/post shift safety inspections, and advise the supervisor of any concerns or service recommendations.
  • Follow all SOPs regarding the safeguarding of Metro and its customers' property against theft.
  • Return damaged or product not accepted back to the facility, according to SOP.
  • Work with Customer Service, Dispatch Team, and Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
  • Establish a positive relationship with the client/customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for resolution.
  • Adhere to established uniform requirements, maintain a professional image, and handle all client interactions in a courteous, customer-oriented manner.
  • Demonstrate and promote Metro's Our WAY values on a daily basis.
  • Assist and potentially host onboarding training and development sessions.
  • Audit teams on the road to ensure compliance and top service standards.
  • Available to provide technical delivery support.
Requirements
  • Valid "Class 5" driver license with a clean driver abstract.
  • Minimum of 3 years experience as a class 5 delivery driver in a time-sensitive, customer interfacing environment preferred.
  • Experience operating a 26-foot cube truck.
  • Experience operating a tailgate is an asset.
  • Experience or comfortable using an on-board GPS navigation system.
  • Must agree to a criminal background and credit check.
Core Competencies
  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy
Why Join Us
  • Work in an environment where safety is our first priority.
  • The opportunity to build a career with a growing company.
  • Medical, dental, and vision coverage for you and your family.
  • Life and disability insurance.
  • Wellness programs to support your family's well-being.
  • A Retirement Savings Program with a company match.
  • Company team wear allowance.
  • Employee Appreciation Day.
  • Company sponsored social events.
  • Community volunteering.


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