RBC Insurance Home and Auto Advisor

1 week ago

SaintLambertdeLauzon, Quebec, Canada RBC Full time
Job Summary

As a trusted voice on the phone, you will provide insurance advice and options to help clients protect what's important to them. You will be empathetic, helpful, and friendly, providing clear, upfront insurance advice for clients. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

Key Responsibilities:

- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team

Requirements:

- Possession of the Quebec Damage Insurance certificate delivered by l'Autorit des marchs financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorit des marchs financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications)
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday to Friday, 8:00am to 8:30pm
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

What's in it for you?

Whether it's developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

- Working with an award-winning team
- A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
- Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day
- Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
- Flexible work arrangements and leaders who support your needsboth personal and professional.
- An opportunity to have real impact on the lives of our clients and the communities we serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

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