Insurance Advisor

2 weeks ago


SaintLambertdeLauzon, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Role Overview

We are seeking a skilled Insurance Advisor to join our Home & Auto Advice Centre team at Royal Bank of Canada. As an Insurance Advisor, you will be responsible for providing insurance advice and solutions to clients based on their needs through inbound calls.

Key Responsibilities

  • Provide insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Use procedures effectively and seamlessly during conversations with clients
  • Cultivate and maintain relationships with partners to work as one RBC team

Requirements

  • Possession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications)
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs
  • Exceptional customer service skills with the ability to build strong relationships and connect with clients
  • Flexibility to work all shifts within the hours of operation
  • Digital literacy across a broad range of services

What We Offer

  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
  • Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day
  • Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things
  • Flexible work arrangements and leaders who support your needs—both personal and professional
  • An opportunity to have real impact on the lives of our clients and the communities we serve

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