Logistics Coordinator

5 days ago

Toronto, Ontario, Canada Silk & Snow Full time

Job Title: Logistics Coordinator

**About the Role**

We are seeking a detail-oriented and proactive Logistics Coordinator to join our team at Silk & Snow. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our order fulfillment and ensuring the efficient delivery of orders to our customers.

**Key Responsibilities**

* Communicate and coordinate with the customer experience team to ensure that all daily tasks are addressed in a priority sequence
* Follow-up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers
* Manage exceptions and ensure that all orders shipped are received by our customers
* Analyze, investigate, and determine the root cause of issues or bottlenecks preventing fulfillment
* Work cross-functionally with all internal departments and external stakeholders to solve problems related to logistics for all modes of transportation
* Source, track, and arrange LTLs and FTLs to facilitate the prompt delivery of goods
* Maintain inventory of consumable supplies used in the production and fulfillment of products for the corresponding suppliers and warehouses
* Liaise with charitable partners and ensure that donatable products find a second home
* Prepare accurate reports for upper management

**Requirements**

* Minimum 1 year' experience as logistics coordinator or any similar role
* Proven experience in coordination and in customer service
* Excellent problem-solving, troubleshooting, and analytical skills
* Excellent communication, organizational, and coordination abilities
* Computer-savvy with a working knowledge of logistics software (ERP)
* Ability to work in autonomy
* Willingness to help others

**Why Join Us**

At Silk & Snow, we prioritize diversity and inclusivity in our company culture. We offer growth opportunities with an emphasis on hiring from within, a streamlined training process, and a competitive benefits package. You will have access to our LifeSpeak learning platform and be able to make a meaningful impact on our customers' sleep habits, contributing to their overall well-being.

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