Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Beneva. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Process and validate insurance claims received from clients
- Respond to client inquiries and concerns via various communication channels
- Collaborate with internal stakeholders to resolve client issues and concerns
- Contribute to the development and implementation of customer service strategies and initiatives
Requirements
- Diploma in a related field (e.g. business, communications)
- Relevant experience in customer service or a related field
- Advanced proficiency in English, both written and verbal
What We Offer
- Competitive salary and annual bonus
- Bilingualism premium
- Generous paid time off and sick leave
- Comprehensive group insurance plan
- Contribution to a pension plan
- A dynamic and technology-driven work environment
Working Hours
35 hours per week, Monday to Friday (2 evenings per week, with a finish time of 8pm)
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