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Customer Service Representative
2 months ago
About Techo-Bloc
Techo-Bloc is a dynamic and entrepreneurial company that values innovation and excellence. We are a leading manufacturer of high-quality products, with a strong presence in North America. Our company culture is collaborative, inclusive, and positive, with a focus on career growth and recognition.
Job Summary
We are seeking a highly motivated and achievement-driven individual to join our team as a Customer Service Representative. In this role, you will be responsible for overseeing customer order inquiries, analyzing customer orders and accounts, and managing inventory transactions and logistical requests.
Key Responsibilities
- Handle customer purchase orders and inquiries in a timely and professional manner
- Analyze customer orders and accounts to propose optimal solutions that save time and money
- Manage inventory transactions and logistical requests using various software systems
- Collaborate with the sales and marketing team to schedule product pickups and delivery dates for our customers
- Follow up with customers on overdue orders awaiting pickup
Requirements
- Strong customer service skills with a passion for service and ownership of every customer interaction
- Excellent problem-solving skills, a positive attitude, and attention to detail
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines
- Proficiency in Microsoft Office Excel and Word
- Self-motivation, initiative, and a quick learning ability
About the Role
This is an exciting opportunity to join a dynamic team and contribute to the success of Techo-Bloc. As a Customer Service Representative, you will have the opportunity to work with a variety of customers, analyze data to identify trends and opportunities, and develop solutions to improve customer satisfaction.
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and advancement
- A collaborative and inclusive work environment
- Professional development and training opportunities
