Event Operations Director

4 days ago


Edmonton, Alberta, Canada The Royal Palace Full time

At The Royal Palace, we are seeking a skilled Event Operations Director to oversee the planning and execution of events. This role is a perfect fit for someone with 1-2 years of experience in hospitality management.

About the Role

The successful candidate will be responsible for determining the type of services to be offered and implementing operational procedures, conducting performance reviews, organizing and maintaining inventory, ensuring health and safety regulations are followed, participating in marketing plans, addressing customers' complaints or concerns, and planning daily operations.

Key Responsibilities
  • Determine Operational Procedures: Develop and implement effective operational procedures to ensure seamless event execution.
  • Conduct Performance Reviews: Evaluate staff performance and provide constructive feedback to improve overall team efficiency.
  • Maintain Inventory: Organize and manage inventory levels to prevent stockouts and overstocking.
  • Ensure Health and Safety: Implement measures to maintain a safe working environment for employees and guests.
  • Market Events: Collaborate with the marketing team to develop and execute event promotion strategies.
  • Customer Service: Respond promptly to customer complaints or concerns, providing exceptional service to maintain a positive reputation.
  • Operational Planning: Plan, organize, direct, control, and evaluate daily operations to ensure smooth event execution.
Requirements

To succeed in this role, you must have excellent communication and problem-solving skills, as well as strong leadership abilities. Proficiency in MS Office is required. Experience in hospitality management and knowledge of operational procedures are essential.

Benefits

This full-time position offers a competitive salary of $65,000 per year, permanent employment, and the opportunity to work in a dynamic environment with a prestigious company like The Royal Palace. As an employee, you will also receive a 35-hour workweek, English language requirements, and the chance to develop your skills and advance your career.



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