Store Operations Director
3 days ago
The Store Operations Director is a pivotal role within CARSTAR Canada Partnership, LP. responsible for overseeing the entire operation of a facility. This individual will manage all aspects of the business, from associates to product usage, ensuring the success of the facility in all areas.
Key Responsibilities- Manage and report the profitability of the facility on a monthly basis, reviewing the P&L with staff to ensure a common goal.
- Determine and correct financial areas of concern, regularly evaluating business performance by monitoring estimates written, closing ratio, gross profit margin, overhead budget, and net profit.
Establishing Financial Goals
The Store Operations Director will establish company long-term and short-term goals to meet business direction from a monetary and professional standpoint. They will also establish and monitor company profit goals, reflecting a standard overall gross profit and performance in other areas, while continually reviewing operating expenses.
Day-to-Day Operations
This role involves reviewing closed repair orders for quality, reporting, and management issues. The Store Operations Director will participate in monthly Business Group meetings, share ideas, and maintain local licenses and permits required to operate the business.
Human Resources and Safety
The Store Operations Director is responsible for hiring, training, development, corrective action, and termination of all associates. They will hold daily, weekly, and monthly store meetings to train and inform associates of upcoming events and projects.
Customer Service
The Store Operations Director will produce CSI that meets or exceeds established standards and follow up on substandard CSI cards. They will set company standards of excellence by striving to improve customer service and satisfaction, insurance company relationships, sales, and promotional efforts.
Requirements
- Bachelor's degree or equivalent experience in Management or the industry.
- Functional/Technical Knowledge: Management Software (Mitchell and/or Summit), Microsoft Office Software (Word, Excel, Outlook), Estimating Software (Audatex and/or Mitchell), Business Math Skills, ICAR, WHMIS, First Aid, Work independently without close supervision, Flexible/adaptable to constant change, Strong tact and diplomacy, Highly organized, Ability to prioritize, organize, and plan work under own initiative, Negotiating skills, Handling of confidential information, Strong communication skills, Ability to travel when necessary, Developed reasoning/problem-solving skills.
- Occupational Qualifications: General Physical Skills, Repetitive motion, Driving, must have a valid license.
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