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Strategic Account Manager

2 months ago

Montreal, Quebec, Canada 360 Inc. Full time
{"h3": "About the Role", "p": "We are seeking a highly skilled and experienced Strategic Account Manager to join our team at 360.Agency. As a key member of our account management team, you will be responsible for leading and mentoring a team of account managers, developing and executing strategies to optimize the management of key accounts, and ensuring client satisfaction and retention.

Your primary goal will be to deliver exceptional satisfaction to our clients, reinforcing our reputation as a reliable partner that consistently adds value.

If you are a bilingual professional with a strong background in managing strategic accounts, excellent leadership and team management skills, and a commitment to customer satisfaction, we encourage you to apply.

Responsibilities:

\u2022 Team Supervision: Lead and mentor the account management team, ensuring they achieve performance goals and maintain robust client relationships.

\u2022 Account Strategy: Develop and execute strategies to optimize the management of key accounts, minimizing disengagement risks.

\u2022 Client Relations: Serve as the primary escalation point for clients, ensuring their needs are met and expectations exceeded.

\u2022 Client Satisfaction: Monitor and analyze client satisfaction metrics, taking proactive measures to resolve issues and enhance the client experience.

\u2022 Interdepartmental Coordination: Collaborate with other departments to ensure seamless ticket execution and consistent customer service.

\u2022 Reporting: Prepare regular reports on client relationships and team performance for management review.

\u2022 Training and Development: Ensure continuous training for account managers, equipping them with the skills needed to excel.

\u2022 Client Presentations: Support account managers in planning, preparing, and executing client meetings for our \"Major Accounts\" and \"VIP Accounts\" programs.

Required Qualifications:

\u2022 Experience: Minimum of 2 years of team management experience.

\u2022 Communication: Excellent oral and written communication skills in both English and French.

\u2022 Leadership Skills: Strong leadership and team management abilities.

\u2022 Customer Orientation: Commitment to customer satisfaction and continuous improvement.

\u2022 Analytical Skills: Ability to analyze data and leverage insights to enhance team performance.

\u2022 Organization: Strong organizational skills with the ability to perform well under client pressure.

\u2022 Tools: Knowledge of Jira (an asset).

Work Environment:

\u2022 Located in Griffintown close to public transportation.

\u2022 Beautiful, open and modern work environment.

\u2022 Hybrid work and flexible hours.

\u2022 100% reimbursed transportation card.

\u2022 Computer equipment provided for home and office use.

Welfare:

\u2022 Full group insurance from day 1.

\u2022 Unlimited virtual medical clinic for you and your family.

\u2022 Discounts at various partners (Strom SPA, Gym).

Entertainment & Other:

\u2022 Social events: happy hour, team dinners, Halloween, Christmas party, children's Christmas.

\u2022 Coffee, tea, snacks (cereal bar) and drinks available.

\u2022 Opportunity to work from abroad for 4 weeks per year.

At 360.Agency, we offer a warm, family and flexible working environment, where we love simplicity and communication. We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company's products and technical aspects. Our strengths and talents are valued and can lead to growth within the company.

If this sounds like you, come and meet us

Apply Now

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