Strategic Account Manager

6 days ago


Montreal, Quebec, Canada Nurun Full time

Job Overview

The Senior Client Partner, Team Lead is a critical role at Nurun, responsible for leading a team dedicated to managing customer relationships and maximizing customer satisfaction. This position requires a strategic thinker who can develop and execute plans to drive growth and profitability for our customers.

Key Responsibilities:

  • Develop and lead strategies for business proposals affecting customers
  • Advise customers on their business challenges related to technology and digital transformation
  • Define and implement process improvements to increase efficiency and quality of customer service
  • Collaborate with internal departments to identify growth opportunities and develop strategies to seize them
  • Analyze market trends and customer performance to inform strategic decisions
  • Contribute to the development of customer business plans and help define growth and service objectives

Qualifications:

  • Minimum 5-7 years' experience in an account management or customer service role, with at least 2 years in a leadership position
  • Agency experience is an asset
  • Flawless French/English bilingualism
  • Ability to work in a dynamic environment and manage multiple priorities simultaneously


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