Strategic Account Manager
6 days ago
Job Overview
The Senior Client Partner, Team Lead is a critical role at Nurun, responsible for leading a team dedicated to managing customer relationships and maximizing customer satisfaction. This position requires a strategic thinker who can develop and execute plans to drive growth and profitability for our customers.
Key Responsibilities:
- Develop and lead strategies for business proposals affecting customers
- Advise customers on their business challenges related to technology and digital transformation
- Define and implement process improvements to increase efficiency and quality of customer service
- Collaborate with internal departments to identify growth opportunities and develop strategies to seize them
- Analyze market trends and customer performance to inform strategic decisions
- Contribute to the development of customer business plans and help define growth and service objectives
Qualifications:
- Minimum 5-7 years' experience in an account management or customer service role, with at least 2 years in a leadership position
- Agency experience is an asset
- Flawless French/English bilingualism
- Ability to work in a dynamic environment and manage multiple priorities simultaneously
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