Service Branch Manager
3 weeks ago
Johnson Controls is a leading provider of building products, digital technologies, software, and services that transform the environments where people live, work, learn, and play.
Job SummaryWe are seeking a highly skilled and experienced Branch Supervisor to lead our Service Branch and drive business growth, customer satisfaction, and operational excellence.
Key Responsibilities- Develop and implement strategic plans to achieve sustainable business growth and customer satisfaction objectives.
- Lead the team to achieve financial excellence, operational efficiency, and customer satisfaction.
- Leverage customer feedback and relationships to align project delivery with customer needs and satisfaction levels.
- Develop and ensure compliance to business processes to enable effective and productive operations.
- Strategize and lead delivery/systems sales to meet and exceed company growth targets.
- Plan and ensure the adequacy of resources to enable the branch to meet planned objectives.
- 8+ years' experience in HVAC or BMS environments.
- Related technical qualification - Trade qualifications in HVAC, building automation.
- Previous experience as a Service or Operations Manager is preferred but not required.
- Focused, collaborative, and passionate about project execution in complex environments.
- Strong leadership/supervisory skills with the ability to influence team collaboration focused on outcomes.
- Excellent analytical/problem-solving and interpersonal skills.
- Commercial contractual competence with a proven capability to mitigate and manage conflict to resolution.
- Advanced computer/MS Windows skills, including software applications such as MS Projects, PowerPoint, Excel, Access, etc.
At Johnson Controls, we value diversity and inclusion, and we strive to create a culture that is supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we are committed to providing opportunities for growth and development.
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