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Airport Operations Manager

2 months ago

Ottawa, Ontario, Canada Porter Airlines Full time

About the Role:

As a key member of the Airport Operations leadership team, the Station Supervisor is responsible for ensuring the safe and efficient execution of aircraft turns, providing exceptional passenger service, and fostering a high-performance culture within the station.

Key Responsibilities:

  • Provide leadership and oversight to the station team, ensuring consistent execution of safety, operational, passenger service, and ground handling standards
  • Identify and eliminate barriers to reduce station-controllable delays and work cross-functionally to reduce system controllable and uncontrollable delays
  • Work closely with other departments to achieve a safe and accident-free operation
  • Regularly engage with team members to foster their commitment to Porter's success and drive operational efficiency
  • Build and sustain a high-performance culture of teamwork, commitment to service, and operational reliability throughout the station
  • Develop the team's ability to safely and consistently achieve turn targets and provide exceptional customer service
  • Key Performance Indicators:
    • Consistent execution of safety, operational, passenger service, and ground handling standards
    • Reduction of station-controllable delays
    • Improvement of team member engagement levels
    • Achievement of turn targets and provision of exceptional customer service

Requirements:

  • 5 years of airline experience in customer service or ramp operations
  • 2 years of leadership experience
  • Ability to obtain and hold all required security clearances
  • College diploma or equivalent experience
  • Strong leadership and communication skills
  • Valid driver's license and a clean driver's abstract
  • Ability to communicate and correspond clearly and precisely in English; French an asset