Store Leadership Role

5 days ago


Ottawa, Ontario, Canada Maison Birks Full time

About the Role:

The Store Director is a leadership position responsible for the overall daily operations and strategy of the Birks store in Ottawa's Rideau Centre. The ideal candidate will embody our belief in the promise of a brighter tomorrow through exceptional interactions with clients and colleagues. As a result-driven professional, you will work in a highly motivated team that values excellence, hard work, and teamwork.

Main Responsibilities:

  • Develop meaningful relationships with each client to ensure exceptional customer service and loyalty.
  • Foster an environment that prioritizes the client experience, driving sales and revenue growth.
  • Coach, train, and develop high-performing store staff to achieve sales targets and support store objectives.
  • Manage store operations, business development, client relations, and community outreach to promote the Birks brand.
  • Collaborate with regional leadership to drive sales growth, optimize store performance, and enhance the client experience.

Requirements:

To succeed in this role, you will require a minimum of ten years of retail sales experience, preferably in luxury retail and/or jewelry. Strong team values, excellent interpersonal and communication skills, and a Bachelor's Degree in Operations Management, Business Administration, or Marketing are essential. You must be goal-oriented, sales-driven, and committed to delivering exceptional customer service that exceeds expectations.

What We Offer:

In return for your dedication to excellence, Birks offers a competitive compensation package, including commissions and bonuses, as well as comprehensive group insurance benefits, telemedicine, and an Employee Assistance Program. You will also have access to innovative training programs, employee discounts, and a supportive management team that values your professional growth and well-being.


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