Operations Manager

2 months ago

Terrace, Canada Securiguard Full time
Job Title: Operations Manager

Securiguard is seeking a highly skilled Operations Manager to join our team at our North Coast location. As an Operations Manager, you will play a vital role in achieving our exponential growth and driving forward our mission to make people feel safe.

Key Responsibilities:
  • Provide leadership, advice, and counsel to all site security team members in achieving client satisfaction.
  • Ensure maintenance of strong and effective relationships with clients, customers, and key stakeholders.
  • Responsible for the training and deployment of guards for all operational sites within portfolio.
  • Manage, mentor, and coach teams to success, address conflict, and identify solutions to ensure a cohesive working environment.
  • Conduct site reviews, write audit/review reports, review findings, and make recommendations to clients.
  • Perform annual risk analysis for the operational sites, including disaster recovery plan, critical incident command process, and protocol.
  • Provide advice and counsel to clients on security policy and practices, identify exposures, and make recommendations.
  • Act as a lead when it comes to investigations of significant threats and/or the loss or misappropriation of assets for clients/sites, and discipline employees as necessary.
  • Perform incident analysis and investigation related to all incidents.
  • Develop and implement site-specific training and improvement programs.
  • Ensure resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately.
  • Responsible for budgets, ensuring proper control and management to achieve deliverables to clients and to the company.
  • Ongoing review of non-billable overtime at sites and liaise with the team to reduce and rectify the causative factors.
  • Maintain Security Operations Manuals/post orders and all site directives with updates annually.
  • Be fully versed in the operations of all accounts within the portfolio. Provide onsite assistance in the form of relief, coverage, and support as needed.
  • Be able to work an adaptable and flexible work schedule that will meet the demands of a 24/7/365 operation.
  • Routine travel (daily/overnight) to support operational and client needs.
  • Ability to obtain a BC Security Workers License as well as other security clearances specific to both Securiguard's and our clients' operational needs.
Requirements:
  • 2+ years of experience as a manager or supervisor in an operational setting.
  • Class 5 Driver's License.
  • Strong management and leadership skills together with excellent communication, influencing, negotiating, and engagement skills.
  • Enthusiastic and committed approach with a track record of building strong trusted base relationships with colleagues and stakeholders at all levels.
  • Sound judgment and decision-making skills, with a 'hands-on' problem-solving approach, able to remain calm under pressure and take control of incidents.
  • Experience with writing procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
About Securiguard:

At Securiguard, we believe in living and acting by our values: R.E.A.C.H. - Respect, Empathy, Accountability, Courtesy, and Honesty. We have proven expertise in deploying security and safety personnel in a variety of industries, including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects. Our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

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